Terms of Use & Privacy Policy

The following Terms and Conditions apply to the use of this website as well as all transactions conducted with RNM Belladonna. EVERY CONTACT WITH RNM BELLADONNA AND ITS AFFILIATES WILL BE DOCUMENTED FOR QUALITY & SECURITY PURPOSES. ANY FRAUDULENT ATTEMPTS OF ANY KIND INCLUDING BUT NOT LIMITED TO CREDIT/DEBIT CARD PURCHASES, PURCHASES MADE IN PERSON, OR ATTEMPTS OF ANY KIND WILL BE PROSECUTED TO THE FULLEST AND STRICTEST EXTENT OF THE LAW. RNM Belladonna reserves the right to change its prices, policies and payment procedures at any time without prior notice to you. RNM Belladonna also reserves the right to decline any sale at any given time. 

Privacy Policy
 

All rights reserved. RNM Belladonna takes your privacy very seriously. All personal information collected through this site, is kept strictly confidential. Your personal information will not be sold, reused, rented, disclosed, or loaned to third parties. Your personal information is only used for placing your order with us. All payments are handled by the most safest and trusted website which is paypal.com.

RNM Belladonna Shipping Policy

There is a 2-3 business day processing time for most domestic orders.  Indian hair, lace wigs, and or lace frontal wigs can have a longer processing time. For the exact processing time, please contact us via email.

If for any reason an item is shipped back to our facility, we will ship the package back and invoice the customer for return shipping cost. Refunds will not be issued for hair that is returned to our company from your local post office. 

RNM Belladonna is not responsible for any USPS carrier delays, inclement weather, holidays, natural disasters, etc or any other delays. RNM Belladonna requires a signature and photo I.D. for all packages to ensure the safety and delivery of the merchandise. If you are unable to sign for your package please pick it up from your local Post Office with a valid ID. This will eliminate any fraudulent attempts. If any fraudulent attempts are made, please note that RNM Belladonna will prosecute to the fullest extent of the law. IP addresses are logged when you visit our website. Once your order is shipped, you will receive tracking information at the email address provided on your account. RNM Belladonna is not responsible for tracking your package. Shipping typically takes 3-4 business days. Contact the USPS with all questions regarding tracking information at www.usps.com or 1-888-ASK-USPS.  Our company is not responsible for lost, damaged, undelivered, delayed or stolen merchandise. Insurance is available upon request from the customer. If you do not add the appropriate amount of insurance for your package we are not responsible. Please protect your investment and insure your package. 

 

Return/Exchange Policy:

RNMBD takes pride in the items that we offer. The satisfaction of our customers is our ultimate goal. Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair. All Hair is thoroughly inspected and carefully packaged to prevent any damage to the product. If you have any questions, comments or concerns about our products, please do not hesitate to contact us. Due to the nature of our premium  virgin hair products, all sales are final. RNM Belladonna is not responsible for heat, color and any other damage made to the hair. We do not cancel orders. If you have any questions comments or concerns, please fell free to contact us. 

 

Distribution of Information
 

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

 

Disclaimers

Texture Disclaimer: Due to the distinct nature of human hair, two heads of hair are never exactly the same. Our photos will give you an idea of how the hair textures will look. This means that we cannot guarantee that all bundles will look exactly the same. 

 

Color Disclaimer – Since our products are not processed or colored, our virgin hair comes only in the natural shades of off black, dark brown, and medium brown which typically are close to colors #1B/#2/#4 . We cannot guarantee that all bundles will have the same color being that each bundle of hair is from a different donor. We recommend consulting a professional stylist should you consider coloring the hair. Some bundles may require more maintenance than others. 

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